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Wednesday, November 13, 2013

Here’s Some of What I Learned at Last Week’s NAR Convention

[Published Nov. 14, 2013, in the Jeffco editions of the Denver Post's YourHub section. A shorter version was published in five weekly Jeffco newspapers on the same day]

Every November, the National Association of Realtors holds its annual convention and expo. I’m writing this column from my hotel room on Monday night at the end of this year’s convention, which was held in San Francisco’s Moscone Center, Nov. 8-11.
One of my broker associates, Kristi Brunel, also attended.  For the most part Kristi and I attended different sessions and toured the hundreds of expo booths separately too, so I can’t speak for what Kristi learned, but we’ll compare notes back in Golden and be happy to share and discuss implementation with our team of associates.
Two big trends bowled me over. The first was the surge in purchases of American real estate by Chinese and other foreign nationals -- approximately 30% of all sales.  There are both individual purchases by high net worth individuals, and block purchases by investors — primarily large corporations and REITs (Real Estate Investment Trusts), which prior to now were investing in commercial properties and apartment complexes, but are now buying single family homes by the hundreds, sight unseen, as rentals, using local brokerages.  Golden Real Estate will be one of their Colorado companies helping these large institutional buyers acquire homes.
Also at this week’s convention I signed up to list our brokerage’s listings on China’s largest domestic real estate website,, which carries real estate listings from across the United States and around the world. All listings are translated into Chinese, and the website operates its own call center inside China to receive inquiries and forward them to us in English. This is the only way to reach China’s high net worth buyers of American real estate because China blocks American real estate websites such as and search engines such as
Since our agreement allows us to list up to 100 properties at a time, we are reaching out to other brokerages and agents about listing their high-end properties for them on this Chinese website. 
What Kristi and I learned in the educational sessions we will be able to share with other broker associates who could not attend, because audio recordings of all 100+ sessions can be accessed online for free by us for the next 12 months.
Every time I go to a NAR convention, I spend more on products and services than I do on registration, travel and lodging, and this year was no exception. Here are some of the purchases I made for Golden Real Estate at this year’s event:
¨  A device and software package to allow us to shoot better interior photos of listings, so that both the interior scene and views out the windows are perfectly exposed.
¨  A subscription to professional training videos and materials to use in sales meetings and one-on-one with broker associates to improve our collective skills
¨  An improved software package to provide email alerts to buyers and better monitor listings that they like
¨  A phone app that makes follow-up with clients easier and more effective
¨  A touch-screen kiosk we can install in public places to allow self-serve searching of active listings
¨  A creative advertising package.

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